Importance of manufacturer’s training to get the most out of the products

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The biomass sector is embryonic in its development compared to our Eastern European partners. There are a number of lessons to be learnt from Europe and how we can maximise their experiences to ensure the UKs biomass markets are protected.

Training installers to QCF standards through the various Awarding Organisations training centres is only one step of ensuring competence of installers. Many suppliers and distributors are now looking at protecting their market, product and brand with further product specific training to ensure the installers fully understand the functions and setup of the individual biomass components. This is an important and vital part of what we do here at Specflue, being able to pass knowledge over to engineers, so they are more equipped to install commission and maintain our full range of MCZ appliances.  This provides the installers a safe environment to put to practise their biomass training aligned with the specific requirement needed and learnt on product training sessions.

The information received gives engineers a greater understanding of the appliances and the installation methods approved by the manufacture and Specflue as a flue specialist and distributor of MCZ in the UK. This in turn aligns expectation of the installer with the expected after sales support, warranty conditions and stresses the importance of maintaining the product in line with the manufacturer’s requirements. This in turn builds a strong network of nationally qualified engineers who have also demonstrated competency on specific product ranges, providing reassurance to the market that the product will be designed, installed and maintained effectively, allowing the homeowner peace of mind and security.

Specflue takes this approach with its MCZ biomass range, the trainers cover the internal workings of the appliance and also the combustion phases, which will allow the delegates to the information needed to understand how the appliance really works and how to utilise their existing knowledge to commission and setup the boiler within the desired technical parameters. One objective of this specific product training is to detail the different configurations and the best application and parameters for each appliance.

The training explains the menu systems therefore allowing engineers to be able to ask questions in a controlled environment rather than learning these things in front of their customer.  These courses in Specflue are utilising real case studies and provides an opportunity to network with our UK service and support team, discuss good practise and understand what is included in a good commissioning process based on their experiences and case studies from the field.

This type of targeted product specific training can only work on the back of the QCF biomass courses, building upon core knowledge to ensure this can be applied on specific product ranges. It is by no means a substitute, those installers who have attended product courses and are not qualified to QCF standard will not be prepared for what awaits them when designing, installing and commissioning a biomass solution.

What you can expect from attending a biomass product course at Specflue – on the day of training we will discuss with them the best methods for commissioning the various appliances, walk you through these stages one step at a time. Explain how this relates to technical specification, share service installer only knowledge and access to the parameters of each appliance, simulate faults and discuss rectification steps, all of which is preparing you and the product for the challenges of the UK biomass market.

In order to ensure competency across a range of biomass types it’s important that you use a variety of boilers and work on different menu systems and hydraulic designs – this is where our renewables and solid fuel training centres provide the best possible opportunity and facilities to ensure the learning objectives are achieved and the delegates have the necessary knowledge when they leave.

So that brings us back to the beginning, the market is new, the products are evolving and so should the installer. It’s vital that anyone working on biomass obtains the necessary QCF level qualifications before attending product specific courses. Product courses are simply no substitute to the full biomass QCF level courses. Both are complimentary and both are required if you are to remain competent in this growing sector, providing a quality installation and after sales support process for the consumer.

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